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Terms & Conditions

TERMS & CONDITIONS: Please READ our Terms before Ordering.

 

1° All customers who use this site must agree to the terms on this page before placing any orders through this site.

 

2° PAYMENT METHODS: PayPal (or Credit Card).

 

3° SECURED PAYMENT: PayPal Payment are crypted with a 128-bit SSL certificate and thereby offers you the highest level of encryption or security possible. This means you can be rest assured that communications between your browser and this site’s web servers are private and secure.

 

4° MONEY BACK: Warranty if defective book : If it happened that a book was defective in delivery, we promise to exchange it, if it is returned to us, (Standard FLAT RATE Shipping method), within 7 days of receipt of the parcel (Please Contact us to get the return informations). The return costs will also be fully refunded to you (Standard FLAT RATE shipping) and the new replacement book will be immediately shipped to you.

 

5° SHIPPING ZONES: We currently ship only to the USA and the United Kingdom.

 

6° SHIPPING COST: The shipping costs include a contribution for the parcking preparation + postage costs. Only the weight and the geographical area vary the shipping amount.

 

7° DELIVERY TIME: We are concerned that all our packages arrive safely. This is why all our orders are systematically sent to the delivery address indicated in your account.. No matter the country from which you place your order, we always deliver your package to your home. The delivery time includes time for the package preparation + delivery time. The average time depends of the destination Country and Maveyroth Publishings can not be held liable in case of a late delivery. We always use a secure packaging adapted to all orders.

 

8° ORDER STATUS: Check your order  status online: After having made your PayPal or Credit card  payment : You will receive an order validation email, containing a Link which will allow you to follow the status progress of your order at any time, directly from your Account.

 

9° DELIVERY TRACKING: Once your order has been shipped to you: You will receive by email your Link and your Tracking Number, so you will be able to follow step by step the parcel delivery, directly from the Carrier website.

 

10° PRE-ORDERS: You can Pre-order some of our books, before they get published. Once the book is published (available in our online store), its price is no longer discounted. Pre-orders allow us to raise the necessary funds, to finance our projects as well as all all upcoming books. Pre-orders relating to Pre-Sales are always shipped as a priority.

 

11° RETURN & REFUND: No return (s) or refund is accepted. Any validated and paid order can not be canceled ! Any order placed and not settled within 48 hours, will simply be canceled.

 

12° DATA PRIVACY : Protection of personal data: By adhering to these general conditions of sale, the customer agrees that we collect and use the following data for order validation email: title, surname, first name, e-mail address, phone number. The customer's data is protected and will never be passed on to a third party. The collected data is kept for 3 years after your last online purchase. In accordance with the Data Protection Act and the European Regulation on the Protection of Personal Data (RGPD), the customer has the following rights: right of access, rectification and deletion of personal data concerning him - right of limitation and right opposition to the processing of his data - right to withdraw his consent - right to portability of the data provided. These rights can be exercised on simple request via the Contact link.

 

13° CONTACT-US : Any question ? Feel free to contact us. Answer within 24 / 48h.

Copyright © 2019 Maveyroth Publishings