TERMS & CONDITIONS: Please READ our Terms before Ordering.
1° All customers who use this website must first agree with our terms and conditions as stated within this page, before placing an order on the website.
2° PAYMENT METHODS: PayPal (or Credit Card).
3° SECURED PAYMENT: PayPal payments are encrypted with a 128-bit SSL certificate and thus offer you the highest level of encryption or security possible. It simply means that you can be confident about the communications between your browser and the web servers running our website being private and secured.
4° MONEY BACK: Guarantee in case of a defective item: If a book/circle or a print is defective on delivery, we will exchange it, if returned to us, (standard shipping method with tracking, with a flat rate), within 7 days of the package reception (the package delivery date from the carrier will acknowledge the exact package delivery day)
> Please contact us for informations about returns process. The return costs will also be fully refunded to you (standard flat rate > shipping with tracking) and the new replacement book/circle/print will be shipped to you immediately (depending of our store's current stock). If the ordered item is no longer available, we will proceed to a full refund via PayPal.
5° SHIPPING ZONES:
We ship orders to: AUSTRALIA, AUSTRIA, BRAZIL, CANADA, GERMANY, GREECE, ICELAND, IRELAND, ITALY, MEXICO, NETHERLAND, NORWAY, POLAND, PORTUGAL, SLOVENIA, SPAIN, SWEDEN, SWITZERLAND, UNITED KINGDOM & UNITED STATES.
If your Country is not listed above, please feel free to Contact-Us.
6° SHIPPING COST: Please check the SHIPPING PAGE before ordering. All orders include a Tracking Number.
7° DELIVERY TIME: We are concerned about ensuring that all our parcels are delivered safely. That is why all orders are shipped to the specified shipping address registered into your account. No matter from which country you order is placed, we will always dispatch your package to your home address. The delivery time includes the time of preparation of the parcel + the delivery time. The average delivery time depends of the destination country and Maveyroth Publishing cannot be held responsible for any delay in delivery. We always use a secure packaging adapted to all orders.
8° ORDER STATUS: Check your order status online: After you make your PayPal or credit card payment: You will receive a confirmation email about your order, including a link that will enable you to track your order status at any time, directly from your Account.
9° DELIVERY TRACKING: As soon as your order has been shipped : You will receive your tracking link and number through e-mail, in order to track the delivery status step by step, directly from the Carrier website.
10° PRE-ORDERS: You can Pre-order some of our books, before they get published. Once the book is published (available in our online store), its price is no longer discounted. Pre-orders allow us to raise the necessary funds, to finance our projects as well as all all upcoming books. Pre-orders relating to Pre-Sales are always shipped as a priority.
11° RETURN & REFUND: No return (s) or refund is accepted. Any validated and paid order can not be canceled ! Any order placed and not settled within 48 hours, will simply be canceled.
12° DATA PRIVACY : Protection of personal data: By adhering to these general conditions of sale, the customer agrees that we collect and use the following data for order validation email: title, surname, first name, e-mail address, phone number. The customer's data is protected and will never be passed on to a third party. The collected data is kept for 3 years after your last online purchase. In accordance with the Data Protection Act and the European Regulation on the Protection of Personal Data (RGPD), the customer has the following rights: right of access, rectification and deletion of personal data concerning him - right of limitation and right opposition to the processing of his data - right to withdraw his consent - right to portability of the data provided. These rights can be exercised on simple request via the Contact link.
13° CONTACT-US : Any question ? Feel free to contact us. Answer within 24 / 48h.