TERMS & CONDITIONS: Please READ our Terms before ordering.
1° AGREEMENT: All customers who use this website must first agree with our terms and conditions as stated within this page, before placing an order on the website.
2° PAYMENT METHODS: PayPal (or Credit Card).
3° SECURED PAYMENT: PayPal payments are encrypted with SSL certificate and thus offer you the highest level of encryption or security possible. It simply means that you can be confident about the communications between your browser and the web servers running our website being private and secured.
4° MONEY BACK: Damaged item warranty: If an item is damaged on delivery, we will exchange it upon your simple request, if it is returned to us, (Standard shipping with Tracking), within 7 days after reception of the package. Please contact us to get all informations about returns process. The return costs will also be fully refunded to you (Standard shipping with Tracking) and the new replacement item will be shipped to you immediately (depending of our store's current stock). If the item is no longer available, we will proceed to a full refund via PayPal.
5° SHIPPING ZONES: We currently ship orders to: AUSTRALIA, AUSTRIA, BRAZIL, CANADA, FINLAND, GERMANY, GREECE, ICELAND, IRELAND, ITALY, MEXICO, NETHERLAND, NORWAY, POLAND, PORTUGAL, SLOVENIA, SPAIN, SWEDEN, SWITZERLAND, UNITED KINGDOM & UNITED STATES. Please note that all orders include a tracking number. If your country is not listed above, feel free to contact-us. A PayPal payment request may be sent to you by email.
6° SHIPPING FEES: Please check the SHIPPING PAGE before ordering. FREE SHIPPING over 120 € order.
7° DELIVERY TIME: All orders are shipped to the specified shipping address registered into your account. No matter from which country you order is placed, we will always dispatch your package to your home address. The delivery time includes time of the parcel preparation + the delivery time. The average delivery time depends of the destination country and Maveyroth Publishing cannot be held responsible for any delay in delivery. We always use a secure packaging adapted to all orders.
8° ORDER STATUS: Check your online order status: After you have made your payment by PayPal or credit card: You will receive a confirmation order email, including a link that will allow you to track your order status at any time, directly from your Account.
9° DELIVERY TRACKING: As soon as your order has been shipped : You will receive your tracking link and tracking number through e-mail, in order to track the delivery status step by step, directly from the carrier website.
10° PRE-ORDERS: You can Pre-order some of our books, before they get published. Pre-orders allow us to raise the necessary funds, to finance our projects as well as all all upcoming books. Pre-orders are always shipped as a priority.
11° RETURN & REFUND: No return (s) or refund is accepted. Any validated and paid order can not be canceled ! Any order placed and not settled within 48 hours, will simply be canceled.
12° DATA PRIVACY: Protection of personal data: By adhering to these general conditions of sale, the customer agrees that we collect and use the following data for order validation email: title, surname, first name, e-mail address, phone number. The customer's data is protected and will never be passed on to a third party. The collected data is kept for 3 years after your last online purchase. In accordance with the Data Protection Act and the European Regulation on the Protection of Personal Data (RGPD), the customer has the following rights: right of access, rectification and deletion of personal data concerning him - right of limitation and right opposition to the processing of his data - right to withdraw his consent - right to portability of the data provided. These rights can be applied upon a simple request via contact link.
13° CONTACT-US: Any question ? Feel free to contact us.